Panasonic Pro Club

Track your Panasonic shipments online

Design System

Panasonic ProClub contains a wealth of information from the latest versions of Panasonic's Aquarea and Etherea Design Software, to Technical Documentation, Catalogues and Images for the company's wide range of heating and cooling systems - all in an easy to navigate and use website.

Enhancing Logistics Visibility with Accessible UX

Goals

  • Improve logistics data visibility and user access to tracking.
  • Ensure accessibility across all user journeys.
  • Build a scalable and brand-aligned UI.

My Role

  • UX Research & Wireframing
  • UI Design & Interaction Patterns
  • Accessibility Compliance (WCAG 2.1 AA)
  • Developer Collaboration

Challenges

  • Complex shipment data required simplification.
  • Legacy systems were not accessible.
  • Needed to support a wide range of user skills.

Design Process

  1. Research & Discovery: Conducted user interviews and mapped pain points.
  2. Wireframing: Defined structure with low-fidelity wireframes.
  3. Visual Design: Applied Panasonic branding and accessibility standards.
  4. Prototyping & Handoff: Delivered interactive prototypes via Figma.

Impact

  • 35% faster shipment status retrieval
  • 25% fewer support tickets
  • 100% accessibility compliance
“The updated Panasonic Pro interface makes logistics tracking seamless for all our teams. The accessibility improvements are top-notch!”
Design System